Effective Date: 1st December 2024

You By Design is committed to protecting your privacy and ensuring that your interactions with our AI-powered platform remain safe, confidential, and supportive. We believe your personal growth journey should unfold in a secure environment built on respect, transparency, and trust.

1. Who We Are

You By Design (“we,” “us,” or “our”) operates an online Human Design education and coaching platform built within Go High Level (GHL). This policy explains how we collect, use, store, and protect your personal information, and how we maintain a safe digital space for all users.
By using our platform, you agree to this Privacy & Safety Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect two categories of information:

Personal Information: Details such as your name, email address, date of birth, and other identifying information you provide when registering, generating your Human Design chart, subscribing, or communicating with us.

Non-Personal Information: Data such as browser type, device details, usage patterns, and general analytics information.

We do not knowingly collect information from individuals under 18 years of age.

3. How We Collect Your Information

Directly from You: When you sign up, enter your birth data, or contact us.

Automatically: Through cookies or usage logs to enhance functionality and performance.

Through Third-Party Services:

Go High Level (GHL) provides all CRM, hosting, automations, and analytics.

OpenAI GPT-4.1 powers our AI-driven chatbot inside GHL.

Stripe securely processes payments.

Social-media platforms may provide limited information (such as a handle or ID) when you interact with our posts or keyword campaigns.

4. Use of Your Information

We use your data to:

Deliver Human Design reports, insights, and chatbot interactions.

Manage your account, subscriptions, and course access.

Communicate updates, offers, or community notices.

Improve our platform and ensure a safe user experience.

We do not sell or trade personal information.

5. Social Media Interactions

When you engage with our social media (e.g., by typing a keyword like “ALIGN” on a post or in a direct message), your handle may be temporarily captured within GHL for automation. We only add you as a contact if you voluntarily register through our sign-up form. Your social-media platform’s own privacy policy continues to apply.

6. AI Transparency & Data Processing

When you chat with our AI mentor, your messages are securely sent to OpenAI’s GPT-4.1 model for processing and returned in real time.

No training: OpenAI does not use your data to train its models.

Retention: OpenAI may retain API data for up to 30 days for abuse monitoring before deletion.

Encryption: Data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
Your chat history is stored only within GHL for your ongoing learning and can be deleted on request.

7. Safety Monitoring & Human Oversight

Your wellbeing matters. Our chatbot is educational and reflective—it is not a substitute for medical, psychological, or crisis support.
We may monitor conversations for safety and quality. If language suggests risk of harm to self or others, we may:

Display an automated support message with local or international helplines; and / or

Escalate to a human reviewer for appropriate follow-up.

By using the chatbot, you consent to this limited review process for user safety.
Flagged chats may be retained longer than standard logs when necessary for safety or legal reasons.

8. Sensitive Information

Users may choose to share reflections touching on beliefs or emotional themes. We treat all such data as confidential and use it only to provide personalized Human Design insights.

9. Payments via Stripe

We use Stripe for payment processing. Your credit-card details are handled directly by Stripe under their Privacy Policy and never stored by us.

10. Cookies & Analytics

We use only the analytics tools provided within GHL to understand platform performance. You can manage cookie preferences through your browser settings, though disabling cookies may affect functionality.

11. Data Retention & Deletion

Chat history and account information are retained within GHL for continuity of your learning experience. You may request deletion of your personal data or chat history at any time by emailing [email protected]. Deletions are processed within 30 days, unless legal or safety obligations require longer retention.

12. Global Data Transfers

Your data may be processed or stored on servers in Australia, the United States, or other regions where our service providers operate. By using our services, you consent to such cross-border data transfers.

13. U.S. State Privacy Notice

For U.S. residents, we comply with applicable privacy laws (including CCPA/CPRA, Virginia VCDPA, and Colorado CPA).
You have the right to:

Know what personal data we collect and how it’s used.

Request correction or deletion of your data.

Opt out of sale or sharing of personal information (we do not sell data).

Be free from discrimination for exercising these rights.

Requests may be sent to [email protected] with the subject line “U.S. Privacy Request.” We will respond within 45 days.

14. Your Rights & Choices

Depending on your location, you may:

Access, correct, or delete your personal data.

Withdraw consent to marketing communications.

Request a copy of your stored data.

Contact us at [email protected] to exercise any of these rights.

15. Security Measures

We employ technical and organizational safeguards consistent with industry standards. While no system is entirely risk-free, we take reasonable steps to protect against loss, misuse, or unauthorized access.

16. Refund Policy

Refunds are available only when persistent technical issues prevent access to our services. Due to the personalized nature of our offerings, refunds are not provided for incorrect birth data or misunderstandings of the service.

For assistance, contact [email protected].

17. Legal Jurisdiction

This policy is governed by the laws of Australia. By using our platform, you agree that any disputes will be resolved under Australian law.

18. Updates to This Policy

We may update this Privacy & Safety Policy from time to time. The revised version will be posted on this page, and your continued use constitutes acceptance of those changes.

19. Contact Us

If you have any questions, concerns, or safety issues regarding this policy or our practices, please contact us at:
[email protected]

You By Design

Helping you live in alignment with your true design—safely, securely, and with full respect for your privacy.

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