Effective Date: 1st December 2024

You By Design (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard it when you use our platform and services. By using our platform, you agree to the collection and use of your personal data as described herein. Please read this policy carefully. If you do not agree with it, please refrain from using our services.

1. Information We Collect

We collect two types of information:

Personal Information: Data that identifies you as an individual, such as your name, email address, date of birth, and phone number. This information is primarily collected when you sign up for our services, input your birth data to generate your Human Design chart, or engage with our platform.

Non-Personal Information: Data that does not directly identify you, such as device information, browser type, and usage data.

2. How We Collect Your Information

We collect personal information in the following ways:

Directly from You: When you input your details to generate your Human Design chart, register for our platform, or sign up for a subscription.

Through Third-Party Services: We utilize third-party service providers, such as OpenAI’s API for our Human Design chatbot and Go High Level for CRM functions. These providers may collect and process personal data on our behalf.Automatically: Information is collected automatically through cookies, browser information, and similar tracking technologies when you interact with our website.

3. Use of Your Personal Information

We use the information we collect for the following purposes:

To Provide Our Services: Personal information is essential for generating accurate Human Design reports, offering insights through our AI-powered chatbot, and delivering content that aligns with your personal chart to Improve the Platform:

Non-personal information is used for analytics purposes, helping us understand user interactions with our services and identify areas for improvement.Communication: We may use your personal information to contact you with updates, newsletters, special offers, or service-related notifications.

4. Third-Party Services

We collaborate with third-party providers to enhance your experience, including OpenAI for AI chatbot functions and Go High Level for customer relationship management. These third parties may have access to your personal data as necessary to perform their tasks on our behalf. We ensure that these service providers comply with data protection standards.

5. OpenAI’s Data Privacy and Security Practices

Given our use of OpenAI's enterprise-level services, it's important to highlight their data privacy and security practices:

Data Usage: By default, OpenAI does not use data submitted by customers via their API to train OpenAI models or improve their services, unless the customer explicitly opts in to share data for this purpose.

OpenAI Data Retention: OpenAI may securely retain API inputs and outputs for up to 30 days to monitor for abuse and misuse. After this period, data is deleted unless otherwise required by law. OpenAIData Security: OpenAI encrypts all data at rest using AES-256 and in transit using TLS 1.2+. They implement strict access controls to limit data access to authorized personnel only. OpenAICompliance: OpenAI's enterprise products, including the API platform, have achieved SOC 2 Type 2 compliance, demonstrating adherence to industry standards for security and confidentiality. OpenAI

6. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance user experience and collect usage data. You can disable cookies through your browser settings; however, this may affect your experience on our site.

7. Refund Policy

Refunds are available only in cases where persistent technical issues prevent you from accessing our services. Due to the nature of our service, refunds will not be provided for incorrect birth data or misunderstandings of the services provided. If technical issues arise, please contact us at [email protected]

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8. Security Measures

We employ reasonable security measures to protect your data. However, no system can be guaranteed 100% secure. If you believe your personal data has been compromised, please contact us immediately.

9. Global Use and Governing Law

You By Design is a global platform; however, the data protection laws of Australia govern this Privacy Policy. Users from outside Australia agree that any legal matter arising from the use of our platform will be governed by Australian law.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

Access to the information we hold about you

Requesting correction or deletion of your data

Opting out of marketing communications

To exercise any of these rights, please contact us at [email protected]

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11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the platform constitutes acceptance of any modifications.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at [email protected]

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